FAQ - Frequently Asked Questions

How can I pay for my order? We accept all major credit cards (Visa, MasterCard, American Express) and PayPal.
When will my purchase be shipped? If the item is in stock, it will be shipped within 1-2 business days.
How long will my order take to arrive? For local shipping within South Africa, it can take 2-5 business days. For international shipping, it can take 5-10 business days.
Do you ship worldwide? Yes, we offer worldwide shipping. The shipping cost will be calculated during the checkout process.
How are local deliveries made? All local and international deliveries are made through DHL or FedEx.
What if an item is not in stock? If an item is not in stock, it may not be possible to restock it. However, if you are interested in a specific item, you can email us at info@equineculture.co.za and we will add you to an email notification list. If the item becomes available again, we will let you know.
Will I get a tracking number for my shipment? Yes, you will receive a confirmation email with a tracking number within 1-2 business days after placing your order. Be sure to check your SPAM folder just in case the email goes there.
What is your return policy? If you need to return an item, please email us at info@equineculture.co.za and we will make the process as simple as possible. For more information on our return and exchange policy, click here.